In the final episode of the Summer of CPD series, I’m flying solo and I’m tackling a big topic – difficult conversations.
I talk you through the three questions that you need to ask yourself before you have a difficult conversation with a member of staff and how to deal with a variety of possible scenarios.
The episode at a glance:
[1:00] – I talk about the importance of clarity, expectations and boundaries
[3:28] – I share my tips on how to be sure you’re being reasonable
[6:52] – I talk about how to approach the conversation and in what scenarios you might need to adapt
[8:52] – I share my own experiences with difficult conversations and my advice on how to overcome the dread of having them
Related Content
DOWNLOAD: Line Managing Difficult Staff Guide
BLOG: SBL Surgery: How to Prepare for Difficult Conversations
COACHING: Group Coaching or 1-1 available to help you target specific issues
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